The Biggest Mistakes Hotel Managers Make

If you’re looking for a career where no two days are alike, managing a hotel ought to be right up on your list. The number of details involved in our profession is mind-boggling; virtually every decision we make is an opportunity to strengthen the operation as a whole – or to weaken it. In order to be a successful hotelier, you have to be able to change directions quickly and solve problems on the fly.

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Are Online Travel Agencies (OTAs) As Bad As We Think?

If you ask a hotel manager to compare an online travel agency to another life form, the response will generally not be flattering. Lianas in a tropical rainforest, for example. These are the woody vines that climb trees and slowly strangle them, using the trunk and branches as a scaffolding to position their own leaves in the sun. What better analogy for a group of massive sales firms that collectively own the majority of global hotel bookings, and take 15-30% commission on every room they book?

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The BYOD Revolution and What it Means for Your Hotel's Bottom Line

The supercomputers we carry in our pockets are easily taken for granted. They’ve become deeply engrained in everyday life, replacing a multitude of other objects and devices. Many of us already use our phones as house keys, wallets, light switches, garage door openers and thermostats, among other things. Oh yes, and we sometimes use them to call people or send messages.

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