Is the Future of Hotel Property Management Systems in the Cloud?

The internal server has been a standard fixture of hotels for a few decades now. It represented a huge leap forward in terms of organisational efficiency. Suddenly, there was complicated software that could help you manage and track all your departments via a central point. This was a gold mine for software developers — and for computer repair pros who fixed countless IT problems in hotels across the world.

Read More

What Virtual Reality Can Teach Us About The Guest Experience

Imagine you’re standing in a busy hotel lobby. Guests are at reception with their luggage, eager to check in. Others are on their way out, moving through sliding doors and getting into cars. You see the porters hauling carts of suitcases. You see businesspeople sitting in the common areas with their laptops. Somebody rustles a newspaper and turns the page.

Read More

Where Are All the Hotel Reviews, and How Do I Keep Track?

If you’re a hotelier who hasn’t been paying much attention to guest reviews, you haven’t been paying attention much at all. A 2016 report found that 96% of TripAdvisor users consider reviews to be an important factor in their booking decisions, while 83% actively read reviews for any property before they make a booking. As guests and travelers, we all know that reviews sway us. Managing your reviews is obviously important.

Read More