It’s a Jungle Out There—So Follow These Rules of Professional Etiquette

If you had to describe yourself as an animal, what would it be and why? This sounds like a question for a kindergarten class, but it used to be one of my favourites to throw at job candidates.


My reason was simple: Most candidates are expecting the standard interrogation. By catching him or her slightly off-guard, I might get a real glimpse into who they are and how they work.

Read More

What Would Cesar Ritz Say About OTAs?

When we think of legendary hoteliers, there’s one name in particular that comes to mind. It has stood the test of time, becoming synonymous with luxurious surroundings and impeccable service. That name is Cesar Ritz.

Read More

What I learned about Professional Networking from Johnny Appleseed

Johnny Appleseed, the American historical figure who has long since passed into legend, never had a LinkedIn profile, a Twitter feed, or even a telephone. And yet, he serves as a perfect example for good networking.

Read More