3 Ways Technology Transforms Hospitality (and how it doesn’t)

Have you heard anyone say, “it’s a small world” lately? The phrase has been around for a long time, but people seem to be saying it more often as the 21st century rolls ahead.

 

Who can blame us? Even though the earth’s circumference remains a constant 40,075 kilometers, the world really does seem smaller. It’s no longer unusual to meet someone who has visited five or six continents. The hotel you checked into last month—that beach property with hundreds of glowing customer reviews—has probably been viewed (or even booked) by someone else in your neighbourhood.

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Why the Hospitality Industry Will Never (Yet Always) Be the Same: 3 questions that need to be asked

Hospitality, perhaps more than any other industry, is a balancing act. On one side you have rapidly-changing times. On the other you have timeless standards of service. Each side presents its own set of challenges, yet everything must work together to create a reputable and profitable asset.

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You're never too big to be nimble: Lessons from 2014

One of the best TV adverts I saw last year was from a finance company that used the word nimble to describe their loan offerings. I’ve always liked that word, and hearing it in the context of business made me think.

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