Mastering Recruitment: 5 Things Your Boss Wants You to Know

For the hotel manager (or other hospitality professional at any level), taking charge of a recruitment effort can feel like taking the helm of a complicated machine. You’re not exactly sure how it works, but you know that success is important because the results you produce are a reflection on your ability to assemble and manage a team. What’s more, your own job can get significantly easier (or more difficult!) based on the decisions you make.

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The Hospitality Myths that are Just Plain Bad for Business

When I got my start as a receptionist in a big international hotel, people often surprised me with their comments. “How marvelous!” They said. “What an amazing job!” My friends, not yet acquainted with the stark realities of full-time work, pictured me living a hedonistic lifestyle with the rich and famous. One of them predicated that I would be seduced by an American divorcee within a year.

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It’s a Jungle Out There—So Follow These Rules of Professional Etiquette

If you had to describe yourself as an animal, what would it be and why? This sounds like a question for a kindergarten class, but it used to be one of my favourites to throw at job candidates.


My reason was simple: Most candidates are expecting the standard interrogation. By catching him or her slightly off-guard, I might get a real glimpse into who they are and how they work.

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