Why Marketing Your Property Starts from the Inside Out

One of my early mentors as a young GM was an abrupt and direct company director who insisted that everything we did in the hotel had to be perfect. He proof-read every menu and brochure, and wasn’t the least bit happy to find spelling or grammatical errors. If we got an actual fact wrong, we’d never hear the end of it. We had a huge argument once over whether or not to introduce a breakfast buffet because he was concerned that it would not present well enough. He eventually relented but only after we agreed that it would be perfect!

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Hotels of the Future: 5 Inevitable Trends

As your car flies over the city, you see the magnificent outline of a hotel below. When you land on the roof, an AI concierge greets you in whatever language you speak, scans your retinas, leads you down to a room that has been prepared especially for you. If you need anything—fresh towels, a new toothbrush, dinner suggestions—all you have to do is think it, and within seconds you’ll hear a knock at the door.

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Mastering Recruitment: 5 Things Your Boss Wants You to Know

For the hotel manager (or other hospitality professional at any level), taking charge of a recruitment effort can feel like taking the helm of a complicated machine. You’re not exactly sure how it works, but you know that success is important because the results you produce are a reflection on your ability to assemble and manage a team. What’s more, your own job can get significantly easier (or more difficult!) based on the decisions you make.

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