It seems like there’s a TED Talk for just about everything these days, so I was excited (though not exactly surprised) to come across Mark Harmon’s speech about “the soul of a hotel.” Harmon is the founder of Auberge Resorts, a chain of luxury boutique properties with locations throughout North and Central America. In 2017, it was rated the world’s third best hotel brand by Travel + Leisure Magazine.Read More
If there are any hospitality researchers our there reading this, I’d love to see a poll that asks hotel managers what they think of AirBnb. Obviously there would be sour grapes, especially among those who feel that market share has been lost and professional standards have been compromised. There would also be small percentage of forward-thinking hotel managers who think AirBnb has been overwhelmingly positive, and that the industry is better for it. But the majority, I’m guessing, would be pragmatists who think there are pros and cons to the ways in which this maverick startup changed (and continues to change) the industry.
If you’re looking for a career where no two days are alike, managing a hotel ought to be right up on your list. The number of details involved in our profession is mind-boggling; virtually every decision we make is an opportunity to strengthen the operation as a whole – or to weaken it. In order to be a successful hotelier, you have to be able to change directions quickly and solve problems on the fly.Read More