Hotels of the Future: 5 Inevitable Trends

As your car flies over the city, you see the magnificent outline of a hotel below. When you land on the roof, an AI concierge greets you in whatever language you speak, scans your retinas, leads you down to a room that has been prepared especially for you. If you need anything—fresh towels, a new toothbrush, dinner suggestions—all you have to do is think it, and within seconds you’ll hear a knock at the door.

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Mastering Recruitment: 5 Things Your Boss Wants You to Know

For the hotel manager (or other hospitality professional at any level), taking charge of a recruitment effort can feel like taking the helm of a complicated machine. You’re not exactly sure how it works, but you know that success is important because the results you produce are a reflection on your ability to assemble and manage a team. What’s more, your own job can get significantly easier (or more difficult!) based on the decisions you make.

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The Hospitality Myths that are Just Plain Bad for Business

When I got my start as a receptionist in a big international hotel, people often surprised me with their comments. “How marvelous!” They said. “What an amazing job!” My friends, not yet acquainted with the stark realities of full-time work, pictured me living a hedonistic lifestyle with the rich and famous. One of them predicated that I would be seduced by an American divorcee within a year.

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