Money Listens: How Ears Drive Hotel Success

You rarely hear anybody say that money listens, and it’s easy to see why. As a maxim, it doesn’t have much of a ring to it. Money talks—now there’s a maxim for you.

But in the world of professional hospitality, the smart money does listen. Listening is a proven driver...

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The Almighty Price Point: Lowering Overhead to Compete

It may not come as a surprise, but luxury hotel managers enjoy a few luxuries of their own.

A 2014 study of the Hospitality Industry, conducted by Gallup, sheds light on the relationship between price point, brand engagement, and hotel profits. The study found that c...

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Beyond TripAdvisor: Four Brands Your Hotel Should Know

TripAdvisor was launched in 2000—the very early days of online commerce and social media. Since then, there have been plenty of opportunities for the site to lose traction and fade into obscurity.

Of course, it has done nothing of the sort. A 2014 study by UK-based LJ...

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