Are Hotels Being Held to Ransom by Online Reviews?

The word “blackmail” is a new addition to the modern hotelier’s vocabulary—at least when referring to hotel guests. In the past, there wasn’t much a disgruntled party could do except refuse to book that hotel in the future, complain to friends, or perhaps write a lette...

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What can hotels learn from star Chefs?

Photo credit: Getty Images. Pictured: Dominique Crenn
There was a time—not too long ago, in fact—when excellent cuisine was associated with fancy tables and haughty waitstaff. Somewhere in the last decade or two, everything got flipped on its head. Instead of a self-as...

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Is there a future for condominium hotels?

If you were fortunate enough to visit the Miami Beach area in the early 1980s (the hair and cars alone would have been worth it), you might have stayed in one of the first ever condominium hotels. Since then, the “condotel” or “aparthotel” has seen its ups and downs as...

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