What Millennials are Telling Us About the Future of Hotel Technology

For all the amazing advancements in the hospitality industry, it’s hard not to miss the old days—back when rooms had metal keys, televisions sets were the size of dishwashers, and a big dusty book was used to register guests. People could pay by cheque. Small time croo...

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Are There Any Wellness Trends Your Hotel Can't Ignore?

Remember those electric belts that jiggle your abs into high definition while you watch television? How about the South Beach diet, the Atkins diet, the baby food diet? To say nothing of sauna suits and power bracelets?

History—particularly the last few decades—is li...

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Money Listens: How Ears Drive Hotel Success

You rarely hear anybody say that money listens, and it’s easy to see why. As a maxim, it doesn’t have much of a ring to it. Money talks—now there’s a maxim for you.

But in the world of professional hospitality, the smart money does listen. Listening is a proven driver...

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