The Hotel Review Rodeo

“Rumour travels faster, but it don’t stay put as long as truth.” Thus spoke Will Rogers, iconic cowboy performer at the turn of the 20th century. He was saying that the values and quality of a person or thing will always outlast a few slanderous comments or superficial...

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Are Hotels Being Held to Ransom by Online Reviews?

The word “blackmail” is a new addition to the modern hotelier’s vocabulary—at least when referring to hotel guests. In the past, there wasn’t much a disgruntled party could do except refuse to book that hotel in the future, complain to friends, or perhaps write a lette...

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What can hotels learn from star Chefs?

Photo credit: Getty Images. Pictured: Dominique Crenn
There was a time—not too long ago, in fact—when excellent cuisine was associated with fancy tables and haughty waitstaff. Somewhere in the last decade or two, everything got flipped on its head. Instead of a self-as...

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