Those of us who have been in the hotel business for years (or even weeks, for that matter) know how unglamorous it can be. There are messes to clean up, unhappy guests to reassure, and occupancy rates to worry about. Of course, if you and your staff are doing the job well, the external “sheen” of the hotel is spotless, both in terms of physical space and guest services. But beneath the surface, there is always gritty work to be done.Read More
It’s been over four years since early adopters of Google Glass began to show up in public spaces. Since then, the technology has been pulled from the consumer market and focused on professional settings, such as aiding workers on assembly lines.
One of the commonly cited reasons for the initial failure of Google Glass is the “disconnection” it creates between people. When you see someone wearing those glasses, you don’t know what they are seeing or analyzing. Aside from social discord, it raises real concerns about privacy in a world where abuse of personal data is already a problem.Read More
Social media is a relatively new development in hospitality (as in any industry), but it already has a history. It can be studied. Bestselling books can be written about it. Such is the pace of change in 21st century commerce. The need to be forward-thinking and forward-looking is critical for hoteliers.Read More