The Great Hotel Amenities Upgrade

Hotel guests are constantly in search of value, savings, upgrades. Why shouldn’t they be? New options are everywhere. People have more information at their fingertips than they know what to do with.
But hoteliers often forget to seek their own upgrades. In the grind of...

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Liar Liar: What Hotel Staff Would Say to Managers if They Could

What if you were unable to tell a lie, no matter how hard you tried? Would this be a desirable state of affairs in personal life? How about business? The answer is: Probably not. Sugar coating and judicious silence play important roles in society. If people went around..

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What Can Hotels Learn From Clickbait?

If you’ve been annoyed by clickbait lately—indeed, if you’ve been wondering what the world has come to—you’re not alone. Companies like Upworthy and Buzzfeed only appeared a few short years ago, offering ridiculous headlines and images to generate clicks. The content w...If you’ve been annoyed by clickbait lately—indeed, if you’ve been wondering what the world has come to—you’re not alone. Companies like Upworthy and Buzzfeed only appeared a few short years ago, offering ridiculous headlines and images to generate clicks. The content w...

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