Wisdom from the Front Desk

When I was a young receptionist at a 5 star hotel in the late 1970s, my colleague and I had a brilliant idea: Use Australian slang to spice up guest interactions. We called the women “luv” and the men “mate.” When someone asked to use the house phone, we offered the handset and told them to “ask the Sheila on the other end to help”.  Gulp!

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Hoteliers: Is Your Digital Marketing Agency a Good Servant or Poor Master?

A lot is being made of simplicity these days. It’s easy to see why. While the amount of human knowledge and information doubled roughly once every century before WWII, it now doubles every year. As more devices, appliances, and even personal health monitors are hooked up to the internet, the amount of data being generated continues its flight into the stratosphere.

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The Evolution of the Hotel Lobby

The flat screen TV, when it became widely available around the turn of the millennium, was a godsend to hotel owners and guests. It took away the need for bulky furniture at the foot of the bed, allowing sleek sets to go right on the wall. This effectively made rooms larger, not to mention the giant leap forward in terms of aesthetics.

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