The Hospitality Myths that are Just Plain Bad for Business

When I got my start as a receptionist in a big international hotel, people often surprised me with their comments. “How marvelous!” They said. “What an amazing job!” My friends, not yet acquainted with the stark realities of full-time work, pictured me living a hedonistic lifestyle with the rich and famous. One of them predicated that I would be seduced by an American divorcee within a year.

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It’s a Jungle Out There—So Follow These Rules of Professional Etiquette

If you had to describe yourself as an animal, what would it be and why? This sounds like a question for a kindergarten class, but it used to be one of my favourites to throw at job candidates.


My reason was simple: Most candidates are expecting the standard interrogation. By catching him or her slightly off-guard, I might get a real glimpse into who they are and how they work.

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What Would Cesar Ritz Say About OTAs?

When we think of legendary hoteliers, there’s one name in particular that comes to mind. It has stood the test of time, becoming synonymous with luxurious surroundings and impeccable service. That name is Cesar Ritz.

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