Here’s How to Fix Your Hotel’s Room Service

For nearly a decade, hospitality pundits have predicted the end of room service as we know it. The conversation dates back to the financial crisis of 2008, when people and businesses looked for ways to rein in unnecessary travel expenses. Room service was a big fluffy target. An oft-cited survey by PKF Hospitality Research charted sharp downward movement in room service revenue during the years following 2008, and things have since been slow to recover.

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Do Not Disturb! Why Hotel Marketing Needs to Be More Hospitable

As hoteliers, our job is to welcome guests and make them feel comfortable. That’s obvious, right? We’re the ones who specialise in giving transient people a home away from home, a place to kick off their shoes and rest after a long day of work, play, digital nomading, or whatever else has brought them through our doors.

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6 Ways Your Hotel Annoys Business Travellers

When you’re traveling for business, it’s amazing how much your mood can be affected by the way things go at your hotel — and when you’re in a bad mood, performance may suffer. Meetings may not go as well as they could have. A whole chain of events may be set in motion that ultimately results in the biggest mistake of your entire professional career.

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