The Hotel Review Rodeo

“Rumour travels faster, but it don’t stay put as long as truth.” Thus spoke Will Rogers, iconic cowboy performer at the turn of the 20th century. He was saying that the values and quality of a person or thing will always outlast a few slanderous comments or superficial...

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Are Hotels Being Held to Ransom by Online Reviews?

The word “blackmail” is a new addition to the modern hotelier’s vocabulary—at least when referring to hotel guests. In the past, there wasn’t much a disgruntled party could do except refuse to book that hotel in the future, complain to friends, or perhaps write a lette...

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Tuning Your Hotel’s Engine: In Search of Occupancy (Part One)

Any seasoned hotelier knows that occupancy is only one piece of the puzzle. It’s just not as simple as filling as many rooms as you can. If it were, you could simply offer rooms for a dollar and achieve 100% occupancy overnight. You might even be able to enjoy this perfect number for a month or two before going bust.

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