How to Make Hotels More Human

Isn’t it strange that technology designed to bring people together could have the opposite effect? As smartphones and tablets have become more engrained in daily life, prospects for real human interaction feel strangely diminished. Why strike up a conversation – or look out the window, for that matter – when there’s always a task, a search, or a social media post to absorb your attention? Academics and researchers have been saying plenty about this in recent years. The Media Consumer Survey 2017 by Deloitte found clear patterns of fatigue amongst social media users in Australia, with nearly half of the study’s respondents stating that they spend more time on social media than they’d like to, and nearly a third admitting that they spend more time cultivating relationships on social media than they do in real life.

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How Employee Wellness Affects Hotel Performance

Once upon a time, there were people called alchemists who dedicated their entire lives to the search for an elusive substance that turned base metals into gold or silver. This substance was known as the “philosopher’s stone” and was also thought to grant immortality. Efforts to discover it were known as the Great Work. Now, of course, alchemy and the philosopher’s stone have been relegated to the realm of historical curiosity, other than when they turn up in the name of a Harry Potter movie.

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For Hoteliers, Attracting Talented Workers Requires Clarity

With all of the change in the hospitality industry in the last two decades, it’s nice to know that certain things remain the same. Fluffy towels are still desirable, for example. Ample, clean washroom facilities remain important to guests. Most of the traditional tenants of good hospitality ring true, even if processes like booking and promotions are virtually unrecognizable to what they were in the 1990s and before.

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