Once upon a time, there were people called alchemists who dedicated their entire lives to the search for an elusive substance that turned base metals into gold or silver. This substance was known as the “philosopher’s stone” and was also thought to grant immortality. Efforts to discover it were known as the Great Work. Now, of course, alchemy and the philosopher’s stone have been relegated to the realm of historical curiosity, other than when they turn up in the name of a Harry Potter movie.Read More
The celebrated actress Meryl Streep once said that “acting is not about being someone different,” but rather about “finding myself in there.”
If we look into quotes about scripts and acting, we run into a lot of stuff like this — and it’s all very fascinating in the context of high stakes movie making. But what does it tell us about real life? After all, acting is rampant in the world of service-based industry — especially in the hotel business, where guest interactions are prized and valuable.Read More
In last week’s post, we talked about The Matrix and how the ability to see and interpret big data is the future of success in the hospitality industry. There’s another theme in that film that applies—or will soon apply—to hotels and hotel management.
Namely the rise of artificial intelligence, how it will be applied to the work we do, and how it might change the service experience for guests. Before everything went south in The Matrix, machines must have dominated the service industry and might things quite a bit easier for people. But even if robotic service is easier, would it be better?Read More