Here’s How to Fix Your Hotel’s Room Service

For nearly a decade, hospitality pundits have predicted the end of room service as we know it. The conversation dates back to the financial crisis of 2008, when people and businesses looked for ways to rein in unnecessary travel expenses. Room service was a big fluffy target. An oft-cited survey by PKF Hospitality Research charted sharp downward movement in room service revenue during the years following 2008, and things have since been slow to recover.

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