The Rise of the Hotel Chatbot

The only source of knowledge, Einstein famously said, is experience. It would appear that growing numbers of people agree with him. In a world saturated with information and convenience, the value of old-fashioned connectivity has become visible in a new light. “Digital detox” has become a popular travel niche, while the industry as a whole is focusing on experiences rather than ‘places to stay.’ The desire for authentic connection to people and communities has become a major theme in hospitality.

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Are Robots Taking Over Hotels?

In last week’s post, we talked about The Matrix and how the ability to see and interpret big data is the future of success in the hospitality industry. There’s another theme in that film that applies—or will soon apply—to hotels and hotel management.

Namely the rise of artificial intelligence, how it will be applied to the work we do, and how it might change the service experience for guests. Before everything went south in The Matrix, machines must have dominated the service industry and might things quite a bit easier for people. But even if robotic service is easier, would it be better?

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