One of the biggest Ted Talks on hiring and recruitment is by a woman named Regina Hartley. It’s called “Why the best hire might not have the perfect resumé”, and the message is simple: Managers are conditioned to believe that whoever looks best on paper will turn out to be the right person for the job.Read More
With all of the change in the hospitality industry in the last two decades, it’s nice to know that certain things remain the same. Fluffy towels are still desirable, for example. Ample, clean washroom facilities remain important to guests. Most of the traditional tenants of good hospitality ring true, even if processes like booking and promotions are virtually unrecognizable to what they were in the 1990s and before.Read More
Ask anyone who in a position of leadership what they value most in a team member and invariably the word “loyalty” will arise.
Other attitudes and skills of course are required in any role, but if a staff member has all the skills but no loyalty and leaves you at a critical moment, what use are they? Or, if you have built a great sporting team and an integral person in your plan decides not to turn up or loses focus, what happens to the rest of the team?Read More