What has personality got to do with it? 3 reasons your hotel can’t just be good looks

What’s so special about your favourite café? Have you ever really thought about it? Sure, there are basic reasons that keep you coming back: The coffee is fresh, the pastry is good and the chairs are comfortable. Perhaps the location is convenient.


Staff is another big reason. A smiling, familiar face is nice to see when you come through the door. When it comes to the hospitality business, the value of attentive staff can hardly be overstated.

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