Three Essential New Year’s Resolutions for Hoteliers

The perennial failure of New Year’s resolutions has become more of a comical tradition than a cause for disappointment. Even with all the advice on how to make our resolutions stick (be specific, measure your progress, focus on the present), we tend to throw in the towel by Valentine’s Day or even earlier!. Researchers at the University of Toronto have traced this problem to something called “false hope syndrome.” We like how it feels to make those resolutions, but we’re not really prepared to see them through.

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