The Rise of the Hotel Chatbot

The only source of knowledge, Einstein famously said, is experience. It would appear that growing numbers of people agree with him. In a world saturated with information and convenience, the value of old-fashioned connectivity has become visible in a new light. “Digital detox” has become a popular travel niche, while the industry as a whole is focusing on experiences rather than ‘places to stay.’ The desire for authentic connection to people and communities has become a major theme in hospitality.

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The Evolution of the Hotel Lobby

The flat screen TV, when it became widely available around the turn of the millennium, was a godsend to hotel owners and guests. It took away the need for bulky furniture at the foot of the bed, allowing sleek sets to go right on the wall. This effectively made rooms larger, not to mention the giant leap forward in terms of aesthetics.

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