When the British government built Spitbank Fort in 1879 to deflect invasion by Napoleon’s army, they probably weren’t thinking what a fantastic hotel the floating fortress would make in about a century and a half. The same is undoubtedly true for the city of Boston, whose Charles Street Jail (built in 1848) now attracts business people and holiday makers looking for an unusual hospitality experience in the Olde Towne.Read More
A hotel is a puzzle. When all the pieces come together, it works. Design, location, branding and management are all important pieces — and the picture is constantly changing. Many of the design concepts considered standard today were unheard of twenty years ago. So was the word “millennial.” We hoteliers truly face a landscape that is truly changing.Read More
Whenever there’s a defining moment or change in a particular industry, ideas tend to shift together like a flock of birds. Often, a business trend is emulated without much thought. If people want local coffee and bath products in their hotel rooms, for example, let’s find a local provider for these things. Let’s deliver what people want. Let’s provide a convincing appearance, in the most economical way possible. When the next idea comes along, we’ll provide a convincing appearance of that.