What Hotel Chains Are Learning from Industry Disruptors… and You Can Too

Part of the problem with disrupting the hospitality industry (or any industry, for that matter) is that if you are successful, others will emulate. The changes sparked by AirBnb and OTAs like Expedia cannot entirely be patented or trademarked – if they could, an army of lawyers would slap down any encroachment on its business model. As it stands, all they’ve done (aside from creating billion dollar brands) is open the door. They’ve shown the world that hotels and hospitality can be reimagined.

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Why Hotel Managers Need to Focus More On Who They Hire

One of the biggest Ted Talks on hiring and recruitment is by a woman named Regina Hartley. It’s called “Why the best hire might not have the perfect resumé”, and the message is simple: Managers are conditioned to believe that whoever looks best on paper will turn out to be the right person for the job.

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When Does a Hotel Operator Actually Add Value?

There are plenty of industries that appear to be slowing down in the world today. Hospitality is not one of them. According to last year’s global travel report by the research firm Deloitte, global bookings surpassed AUD $2.1 trillion in 2017, with continued growth projected through 2018 and beyond. Influential factors include greater competition amongst airline companies, a renewed focus on face-to-face business meetings, and a growing preference for experiences over things.

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