Why chaos is good in hotels (and what we learn from it)

In 1961, a meteorologist named Edward Lorenz was re-doing weather forecasts using standard mathematical formulas of the day. To save time, he rounded longer decimals to the nearest one thousandth — then went for a coffee and let the computer crunch the numbers. When he returned, a completely different set of weather predictions had been generated than what he had expected. This turned out to be a pioneering moment in chaos theory. It led to the notion of the “butterfly effect,” wherein tiny changes create vastly different outcomes.

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Are you a Good Hotel Manager or a Great One?

Chances are, there’s no shortage of inspirational sayings, memes or beautifully designed graphics in any or all of your social feeds. Maybe you’re flipping through a magazine, watching television, or sitting in the dentist’s chair when the words of Helen Keller, Winston Churchill or Richard Branson suddenly grab your attention, and you’ll think to yourself: Yeah, I should really keep that in mind.t

 

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Liar Liar: What Hotel Staff Would Say to Managers if They Could

What if you were unable to tell a lie, no matter how hard you tried? Would this be a desirable state of affairs in personal life? How about business? The answer is: Probably not. Sugar coating and judicious silence play important roles in society. If people went around..

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