Are you a Good Hotel Manager or a Great One?

Chances are, there’s no shortage of inspirational sayings, memes or beautifully designed graphics in any or all of your social feeds. Maybe you’re flipping through a magazine, watching television, or sitting in the dentist’s chair when the words of Helen Keller, Winston Churchill or Richard Branson suddenly grab your attention, and you’ll think to yourself: Yeah, I should really keep that in mind.t

 

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Liar Liar: What Hotel Staff Would Say to Managers if They Could

What if you were unable to tell a lie, no matter how hard you tried? Would this be a desirable state of affairs in personal life? How about business? The answer is: Probably not. Sugar coating and judicious silence play important roles in society. If people went around..

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Why Do We Update Software, but Not Staff?

Standup comedians have been joking for years about the struggle to keep up with technology. Driving home with a new laptop in your front seat, you see a billboard for the up-and-coming super-thin version. Showing off your new smart phone at the office, a colleague pulls out a superior model with more memory and a larger screen. The examples are endless, and they really do happen to people every day.

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