Ask anyone who in a position of leadership what they value most in a team member and invariably the word “loyalty” will arise.
Other attitudes and skills of course are required in any role, but if a staff member has all the skills but no loyalty and leaves you at a critical moment, what use are they? Or, if you have built a great sporting team and an integral person in your plan decides not to turn up or loses focus, what happens to the rest of the team?Read More
When I was new to the hotel business, people would start the booking process by cracking open a Michelin or AAA hotel guide. They would locate their desired star-rating, browse the hotels listed, and book a room according to annually published rates. No online ratings, no blogs and no dynamic pricing. It was all nice and neat—the guest trusted the rating agency to do its job, and that was that.Read More