To Script or Not to Script? Shifting Trends in Hotel Service

The celebrated actress Meryl Streep once said that “acting is not about being someone different,” but rather about “finding myself in there.”

If we look into quotes about scripts and acting, we run into a lot of stuff like this — and it’s all very fascinating in the context of high stakes movie making. But what does it tell us about real life? After all, acting is rampant in the world of service-based industry — especially in the hotel business, where guest interactions are prized and valuable.

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Bidding for Hotel Rooms is a Reality: Here’s What it Means

Have you ever been to an auction of anything (furniture, charity or property) and wondered why auctioneers (especially the American ones) talk like that? What’s with all the extra words and gibberish? According to an article published by Slate back in 2010, it’s all designed to create a sense of urgency and competition amongst bidders — which makes sense when you think about it. Auctions are a social activity, and even online auctions (ebay, for example) tend to inspire competitive bidding.

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Non-Hotel Businesses are Getting into Hotels: Why?

Those of us who have been in the hotel business for years (or even weeks, for that matter) know how unglamorous it can be. There are messes to clean up, unhappy guests to reassure, and occupancy rates to worry about. Of course, if you and your staff are doing the job well, the external “sheen” of the hotel is spotless, both in terms of physical space and guest services. But beneath the surface, there is always gritty work to be done.

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