Hotels Need to Value Transparency as Much as Guests Do

Of the many uniquely American curiosities known around the world, hidden ‘resort fees’ are not among the most celebrated. In many other countries (here in Australia, for example), consumer law prohibits any pricing tactic that hides or obfuscates the total cost of a hotel booking. In the US, however — and despite ongoing protest from consumers and some lawmakers — it’s still possible to book a three day resort stay for $600, only to be hit with a mandatory $300 resort fee at the moment of check-in or check-out.

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Here’s How to Fix Your Hotel’s Room Service

For nearly a decade, hospitality pundits have predicted the end of room service as we know it. The conversation dates back to the financial crisis of 2008, when people and businesses looked for ways to rein in unnecessary travel expenses. Room service was a big fluffy target. An oft-cited survey by PKF Hospitality Research charted sharp downward movement in room service revenue during the years following 2008, and things have since been slow to recover.

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Do Not Disturb! Why Hotel Marketing Needs to Be More Hospitable

As hoteliers, our job is to welcome guests and make them feel comfortable. That’s obvious, right? We’re the ones who specialise in giving transient people a home away from home, a place to kick off their shoes and rest after a long day of work, play, digital nomading, or whatever else has brought them through our doors.

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