For nearly a decade, hospitality pundits have predicted the end of room service as we know it. The conversation dates back to the financial crisis of 2008, when people and businesses looked for ways to rein in unnecessary travel expenses. Room service was a big fluffy target. An oft-cited survey by PKF Hospitality Research charted sharp downward movement in room service revenue during the years following 2008, and things have since been slow to recover.Read More
Hotel guests are constantly in search of value, savings, upgrades. Why shouldn’t they be? New options are everywhere. People have more information at their fingertips than they know what to do with.
But hoteliers often forget to seek their own upgrades. In the grind of...
The blending of news and entertainment—especially in the realm of online journalism – is clearly with us for good. Just visit your favourite news site—Herald Sun, SMH, BBC—and you’ll find stories about travel, dining and lifestyle right alongside the “hard news” of the...Read More