3 Hotel Trends Your Guests Can’t Take Anymore

Our jobs as hospitality professionals may be complex, but our mandate is simple. Make guests feel at home. Strive to give them more of what they want. Build a reputation to keep them coming back. Sometimes we do a great job of this. Innovations have been fast and furious in recent years, and many of them are exciting. Allowing guests to do more with their mobile devices (checking in, ordering room service, even controlling amenities in the room) is here to stay. Greater attention to food and beverage quality, and more appealing common spaces — these too are significant upgrades, indicative of the future.

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Hotels Need to Value Transparency as Much as Guests Do

Of the many uniquely American curiosities known around the world, hidden ‘resort fees’ are not among the most celebrated. In many other countries (here in Australia, for example), consumer law prohibits any pricing tactic that hides or obfuscates the total cost of a hotel booking. In the US, however — and despite ongoing protest from consumers and some lawmakers — it’s still possible to book a three day resort stay for $600, only to be hit with a mandatory $300 resort fee at the moment of check-in or check-out.

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Here’s How to Fix Your Hotel’s Room Service

For nearly a decade, hospitality pundits have predicted the end of room service as we know it. The conversation dates back to the financial crisis of 2008, when people and businesses looked for ways to rein in unnecessary travel expenses. Room service was a big fluffy target. An oft-cited survey by PKF Hospitality Research charted sharp downward movement in room service revenue during the years following 2008, and things have since been slow to recover.

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