What can hotels learn from star Chefs?

Photo credit: Getty Images. Pictured: Dominique Crenn
There was a time—not too long ago, in fact—when excellent cuisine was associated with fancy tables and haughty waitstaff. Somewhere in the last decade or two, everything got flipped on its head. Instead of a self-as...

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Why Are Hotel Restaurants Empty?

We’ve all seen it: A busy hotel with a quiet restaurant. A little too quiet, in fact. Every time you walk by, the Restaurant Supervisor seems lonely. The tables are uniformly set, but no one is using them. There might be one or two patrons watching sport at the bar, but there is no lively conversation, no clinking cutlery, no wait staff hurrying to keep up

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A Visit to the Global Expo: the most valuable lessons I learned

London’s Hyde Park in 1851 must have really been something. Visitors entered a giant structure of steel and glass known as the Crystal Palace, and proceeded to wander for hours in a sea of displays: A fax machine prototype, a gigantic hydraulic press, artifacts from ancient civilisations, and even the world’s largest diamond. It was a golden age of innovation and discovery. The Great Exhibition of London was ground zero.

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