Why Are Hotels Embracing Local Culture?

Experimenting has always been an important part of the human experience.

The world’s best chefs are constantly inventing new fusions, trying things in new combinations. Bartenders are always playing around with new types of alcohol to see what works well together; and in employment, there’s a high value on flexibility and location independence as millennials seek to blend work and play. In hospitality, the ability to experience local cultures adds a new spin on travel and if you stay with a local, what better way to do that?

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Wisdom from the Front Desk

When I was a young receptionist at a 5 star hotel in the late 1970s, my colleague and I had a brilliant idea: Use Australian slang to spice up guest interactions. We called the women “luv” and the men “mate.” When someone asked to use the house phone, we offered the handset and told them to “ask the Sheila on the other end to help”.  Gulp!

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Loyalty: why you should give a flying duck

Ask anyone who in a position of leadership what they value most in a team member and invariably the word “loyalty” will arise.

Other attitudes and skills of course are required in any role, but if a staff member has all the skills but no loyalty and leaves you at a critical moment, what use are they? Or, if you have built a great sporting team and an integral person in your plan decides not to turn up or loses focus, what happens to the rest of the team?

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