When Does a Hotel Operator Actually Add Value?

There are plenty of industries that appear to be slowing down in the world today. Hospitality is not one of them. According to last year’s global travel report by the research firm Deloitte, global bookings surpassed AUD $2.1 trillion in 2017, with continued growth projected through 2018 and beyond. Influential factors include greater competition amongst airline companies, a renewed focus on face-to-face business meetings, and a growing preference for experiences over things.

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Does Your Hotel Need a Chief Customer Experience Officer?

In the world of business, trends appear and vanish like so many clouds drifting across the sky. Open plan office spaces are a good example. When millennials entered the workforce – not just as employees, but as visionary leaders of massive tech companies – they turned away from cubicles and offices in favor of open, fluid and flexible workspaces. There were studies and anecdotal evidence to show that tearing down walls could create healthier, more collaborative, more productive team environments.

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Snake Oil for Sale: The True Cost of Inaccurate Hotel Photos

The 19th century was arguably the zenith of con-artistry. A traveling salesman would set up a public demonstration to convince the townspeople that snake oil had miraculous properties, or that certain investment opportunities simply could not fail. Often times there would be a shill or stooge — a planted audience member who lent “objective credibility” to the scheme. Using these and other tactics, the mysterious visitors would fill their pockets and leave town.

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