What do people mean when they say the world is getting smaller? Well, I’d suggest it boils down to three things. First, the Internet and social media have led to an explosion in cross-border connections and travel information. Second, air travel is more affordable than ever, with more frequent routes to every corner of the globe. Third, there are more places to stay at every price point (AirBnb has a lot to do with that).Read More
It seems like there’s a TED Talk for just about everything these days, so I was excited (though not exactly surprised) to come across Mark Harmon’s speech about “the soul of a hotel.” Harmon is the founder of Auberge Resorts, a chain of luxury boutique properties with locations throughout North and Central America. In 2017, it was rated the world’s third best hotel brand by Travel + Leisure Magazine.Read More
If there are any hospitality researchers our there reading this, I’d love to see a poll that asks hotel managers what they think of AirBnb. Obviously there would be sour grapes, especially among those who feel that market share has been lost and professional standards have been compromised. There would also be small percentage of forward-thinking hotel managers who think AirBnb has been overwhelmingly positive, and that the industry is better for it. But the majority, I’m guessing, would be pragmatists who think there are pros and cons to the ways in which this maverick startup changed (and continues to change) the industry.