To Script or Not to Script? Shifting Trends in Hotel Service

The celebrated actress Meryl Streep once said that “acting is not about being someone different,” but rather about “finding myself in there.”

If we look into quotes about scripts and acting, we run into a lot of stuff like this — and it’s all very fascinating in the context of high stakes movie making. But what does it tell us about real life? After all, acting is rampant in the world of service-based industry — especially in the hotel business, where guest interactions are prized and valuable.

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Group Travel Innovation for Hotels

For all the talking and thinking we hoteliers do about transient travellers and what they want from us, it’s easy to forget that not all guests are laptop slinging, latte sipping millennials (as much as we love them). Group travel is still a relevant chunk of business — and could become more relevant in the future.

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Bidding for Hotel Rooms is a Reality: Here’s What it Means

Have you ever been to an auction of anything (furniture, charity or property) and wondered why auctioneers (especially the American ones) talk like that? What’s with all the extra words and gibberish? According to an article published by Slate back in 2010, it’s all designed to create a sense of urgency and competition amongst bidders — which makes sense when you think about it. Auctions are a social activity, and even online auctions (ebay, for example) tend to inspire competitive bidding.

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